Refund policy

Returns & Refunds

FSE Inc. (Food Service Equipment) stands behind everything we sell. Because much of our catalog is built to order, return terms depend on how your item was sourced:

Special-order & factory drop-ship equipment. New equipment shipped directly from the manufacturer is produced or allocated for your order. Once our purchase order is placed with the manufacturer, orders may not be cancelable. Approved returns of unused equipment in original packaging are subject to the manufacturer's restocking fee (typically 15–25%) plus return freight. Contact us before returning anything — we will handle the manufacturer on your behalf.

Freight damage. Inspect every freight delivery before signing. Note any damage on the delivery receipt and contact us within 48 hours with photos. Concealed damage must be reported within 5 business days. We will manage the freight claim and make it right.

In-stock, used & open-box items. Items sold from our National City floor may be returned within 14 days in the condition received. Used and open-box items are sold as inspected; final-sale items are marked as such on the product page.

Smallwares & supplies. Unused smallwares in original packaging may be returned within 30 days for refund or exchange.

To start any return, contact us with your order number: (619) 696-1699.